About
Highly detail-oriented Data Entry and Customer Service professional with a B.Sc. in Computer Science and over six years of experience, specializing in the accurate management of high-volume datasets and digital records across fast-paced environments. Proven ability to maintain a 99%+ data accuracy rate while proficiently utilizing Microsoft Excel, Google Sheets (VLOOKUP, XLOOKUP), and CRM platforms. Seeking a remote opportunity to leverage strong analytical skills, exceptional reliability, and a customer-focused approach to drive operational efficiency and ensure data integrity.
Work
Ruthcity Microfinance Institution (MFI)
|Data Entry and Monitoring Officer
Kano, Kano State, Nigeria
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Summary
Managed high-volume client and financial data entry, verification, and monitoring across digital platforms to ensure accuracy and compliance for Ruthcity Microfinance Institution.
Highlights
Managed the accurate entry, update, and maintenance of large volumes of client and financial data across digital platforms, consistently meeting daily targets.
Processed and verified customer records, loan documents, and invoices, ensuring 100% completeness and correctness prior to system submission.
Conducted routine data audits to proactively identify and correct discrepancies, significantly reducing errors and upholding data integrity.
Utilized advanced Excel and Google Sheets functions (VLOOKUP, XLOOKUP, validation formulas) to manage and analyze structured datasets, enhancing data reliability.
Facilitated efficient customer onboarding by precisely preparing, organizing, and entering client data into company systems.
Maintained comprehensive logs of all data updates and corrections, ensuring compliance and streamlining data retrieval processes.
Mentored colleagues on data entry tools and best practices, contributing to a measurable improvement in team-wide data accuracy.
Center for Microenterprise Development
|Data Collection and Survey Assistant
Nigeria, Nigeria
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Summary
Coordinated and executed data collection and survey initiatives, ensuring high accuracy and providing critical insights for management at Center for Microenterprise Development.
Highlights
Orchestrated the simultaneous management of multiple data collection and entry assignments, consistently meeting strict deadlines.
Validated and meticulously cleaned submitted datasets before processing, achieving and maintaining an exceptional 99.9% data accuracy rate.
Collaborated cross-functionally with operations and project teams to efficiently resolve data inconsistencies and gaps, delivering clean, usable records.
Developed and structured comprehensive datasets for in-depth analysis and reporting, directly informing strategic management decision-making.
Delivered training to team members on data collection tools, quality standards, and documentation procedures, enhancing team proficiency.
Mother of Mercy Catholic Hospital, Billiri
|IT Officer / GoHealth Desk Officer
Gombe State, Gombe State, Nigeria
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Summary
Managed critical data operations, technical support, and record-keeping for hospital information systems, ensuring accuracy, confidentiality, and efficient information access at Mother of Mercy Catholic Hospital.
Highlights
Directed data entry, updates, and migrations across diverse hospital information systems, upholding stringent accuracy and confidentiality standards.
Ensured comprehensive data integrity by meticulously maintaining and updating patient and operational records across all departments.
Provided prompt and effective technical support, resolving inbound queries and issues from clinical staff to minimize operational disruption.
Generated precise weekly and monthly reports for management, providing actionable insights that supported operational planning and compliance.
Streamlined system onboarding processes by meticulously preparing and validating required data for the GoHealth platform.
Optimized information access by systematically organizing both digital and physical records, enhancing retrieval efficiency across the facility.
Education
Federal University of Kashere
Bachelor of Science (B.Sc.)
Computer Science
Languages
English
Skills
Data Management & Analysis
Data Entry & Record Management, Data Cleaning, Validation & Auditing, Structured Datasets, Data Migration, Data Integrity, Reporting, ODK, KoboCollect, Google Forms, Basic SQL.
Office & Productivity Tools
Microsoft Excel (VLOOKUP, XLOOKUP, Formulas, Pivot Tables), Google Sheets, Microsoft Office Suite.
Systems & Platforms
CRM Platforms, SaaS Platforms, Health Information Systems (GoHealth).
Communication & Support
Customer Service & Query Resolution, Inbound Communication Handling, Cross-Department Collaboration, Email Communication, Written Communication, Verbal Communication, Professional Correspondence, Technical Support.
Work Ethic & Organization
Time Management, Multitasking, Remote Work, Independent Productivity, Highly Organized, Systematic Approach, Record Keeping, Documentation.